FAQ

Frequently Asked Questions about our Quebec City Tours

Here are the most Frequently Asked Questions (FAQs) about our walking and driving tours. Do you have another question that is not listed here? Please use the contact form and we'll answer your question as soon as possible.

Do I need to book to join a private tour of Quebec City?

Yes, it’s mandatory to book your tour. You can book online here.

 

Is the tip included in the tour fee?

No and it’s not mandatory. However, your appreciation is welcome.

How do I book a private guide?

You just have to click on the tour you would like to do and complete the request. If you like to customize your tour, please send us an email and we’ll be happy to built a personalized tour for you.

What is the payment condition ?

The tour will be confirmed upon receipt of an initial payment (deposit) of $100CAD for any tours. Please use the secured online payment, you could choose to pay by credit card or PayPal. The balance will be paid after the tour by cash or credit card.

Are tours cancelled in case of bad weather?

Our beautiful city has been known to have extreme temperatures from time to time. Spring and Summer weather is typically beautiful. However, rain (or even snow!) can come down at the blink of an eye.

As long as it is safe to do so, all Frontenac Tours will take place as scheduled, regardless of weather conditions – safety for both our guests and our guides is our top priority.  In the event of extreme weather, walking tours may be adjusted at the discretion of Frontenac Tours. Driving tours will proceed dependent on the safety of road conditions and at the discretion of Frontenac Tours.

Please check the weather forecast for Quebec City and dress accordingly.

If I need to cancel, are there any fees for the prepaid tour?

Your deposit is not refundable. The following fees will apply if the customer cancel the tour:

– 4 weeks in advance and more before the tour 25% of the tour price.
– Less than 4 weeks before the tour 50% of the tour price.
– Less that 48 hours before the tour 100% of the tour price.

Your cancellation needs to be sent at info@frontenactours.ca. The date of the email will be used for references.

What if I'm running late for my guided tour?

Please contact us as soon as possible at 514-576-3434. If you are less than 30 minutes late from the start time, it won’t affect the lenght of the tour. If you are more than 30 minutes late, the duration of the tour will be shortened. If you don’t contact us to inform us of the delay, within 30 minutes of the start of the tour, this will be considered as a cancellation, with no possibility of deposit refund.

I'm looking for a custom tour, is that possible?

Sure! We love customising our tours according to our guests needs and interests! Please let us know what you would like and we will build a personalized tour just for you. Our goal is to make you day memorable. You just have to send us a email with your requests at info@frontenactours.ca.

Have another question that is not listed here? Feel free to contact us at info@frontenactours.com and we’ll get back to you as soon as possible.